TayaBet Privacy Policy – How We Protect Your Data in the Philippines

1. Introduction

TayaBet operates the online gaming and sports betting platform at tayabet.best. As part of providing that service, TayaBet collects and processes certain personal information about the people who use it. This Privacy Policy explains what data we collect, why we collect it, and the choices you have over how it is used.

This policy applies to all TayaBet users, including visitors who browse the Platform without registering, registered account holders, and anyone who contacts TayaBet support. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

TayaBet complies with the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations, as well as all guidelines issued by the National Privacy Commission (NPC) of the Philippines. We take our obligations under Philippine privacy law seriously — and we think you deserve to know exactly how your information is handled.

2. Data Controller

The data controller responsible for your personal information is TayaBet Philippines, the entity that operates the TayaBet platform. As data controller, TayaBet determines the purposes and means of processing your personal data.

TayaBet has appointed a Data Privacy Officer (DPO) in compliance with RA 10173. You can reach the DPO at:

• Email: privacy@tayabet.best
• General support: support@tayabet.best
• Platform: tayabet.best

If you have any question about how TayaBet processes your data, or if you want to exercise any of your privacy rights, your first point of contact should be the DPO at the email address above.

3. Personal Data We Collect

TayaBet collects the following categories of personal data, depending on how you interact with our Platform:

TayaBet does not collect sensitive personal information beyond what is required for age and identity verification. We do not collect information about your religion, political views, health records, or biometrics beyond what is strictly necessary for regulatory compliance.

4. How We Collect Your Data

TayaBet collects your personal data through the following channels:

Directly from You

• When you register a TayaBet account — name, contact details, and date of birth
• When you submit verification documents — ID photos and selfies for KYC
• When you make a deposit or withdrawal — payment method and account details
• When you contact our support team — via live chat or email
• When you respond to a survey or promotion — if you choose to participate

Automatically When You Use the Platform

• Log data — IP address, login times, pages viewed, features accessed
• Device data — browser type, operating system, screen resolution
• Gameplay data — bets placed, games opened, session lengths, win/loss outcomes
• Cookies and similar tracking technologies — see the Cookies section below

From Third Parties

• Payment processors (GCash, Maya, BDO, BPI, etc.) — transaction confirmations and, where required, identity verification results
• Identity verification service providers — when we use a third-party service to verify your government-issued ID
• Regulatory bodies — where legally required to confirm licence compliance

5. Why We Use Your Personal Data

TayaBet uses your personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with those purposes. Here's a clear breakdown of why we use each type of data:

• To create and manage your TayaBet account — we need your name, contact details, and date of birth to register you and maintain your account on the Platform.
• To verify your identity (KYC) — Philippine gaming regulations require TayaBet to verify that players are who they say they are and are of legal age. We use your ID documents and verification photos for this purpose.
• To process deposits and withdrawals — your payment details are used solely to facilitate financial transactions on TayaBet. We do not store full card numbers — only the data necessary for transaction processing and verification.
• To deliver the gaming service — your gameplay data allows TayaBet to credit wins, record bet history, and ensure the Platform works correctly for you.
• To comply with anti-money laundering (AML) obligations — TayaBet monitors transactions for suspicious activity as required by Philippine law. Unusual patterns may trigger a review that uses your identity and transaction data.
• To provide customer support — when you contact TayaBet, we use your account data and the details you share in the conversation to resolve your issue.
• To send service communications — TayaBet will contact you about your account, deposits, withdrawals, security alerts, and policy changes. These are not marketing emails; they are part of the service.
• To send marketing communications (with your consent) — if you opted in to marketing communications during registration, TayaBet may send you promotions, bonus offers, and updates. You can opt out at any time from your account settings.
• To support responsible gaming — TayaBet uses your gaming data to identify patterns that may indicate problem gambling and to apply responsible gaming tools where appropriate.
• To improve the Platform — technical and usage data helps us identify bugs, improve performance, and develop features that serve Filipino players better.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act, every instance of personal data processing must have a valid legal basis. TayaBet processes your data under the following lawful grounds:

• Contractual necessity — processing required to provide the TayaBet service as agreed when you registered, including account management, deposits, withdrawals, and gameplay.
• Legal obligation — processing required to comply with Philippine law, including KYC verification under gaming licensing requirements, AML monitoring, and reporting to regulatory authorities.
• Legitimate interests — processing necessary for TayaBet's legitimate business interests, where these do not override your rights. This includes platform security, fraud prevention, and platform improvement.
• Consent — processing carried out with your explicit, freely given, informed consent, such as marketing communications. You may withdraw consent at any time.

7. Sharing Your Personal Data

TayaBet does not sell your personal information. We share your data only in the following circumstances, and only to the extent necessary:

Service Providers

TayaBet works with third-party service providers who process personal data on our behalf — including payment processors (GCash, Maya, bank partners), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process data only on TayaBet's instructions and to maintain appropriate security measures.

Regulatory and Legal Authorities

TayaBet may be required to share your personal data with Philippine government agencies, law enforcement, or regulatory bodies — including the National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), or courts — where required by law, court order, or regulatory directive.

Game Providers

Some game studios whose products are featured on TayaBet may receive limited technical data (such as your player session identifier) to deliver their games. They do not receive your name, contact details, or financial information.

8. Data Retention

TayaBet retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by Philippine law. Our standard retention periods are:

• Account and identity data — retained for the duration of your TayaBet account plus a minimum of five (5) years after account closure, in compliance with AML and gaming licence record-keeping requirements.
• Transaction records — retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial record-keeping regulations.
• Gaming/bet history — retained for a minimum of two (2) years from each session or bet, for dispute resolution and responsible gaming monitoring.
• Support communications — retained for two (2) years from the date of the last communication, unless the matter involves an active dispute.
• Marketing consent records — retained for as long as you remain opted in, plus one (1) year after you opt out, as evidence of your consent history.

After the applicable retention period, TayaBet securely deletes or anonymises your personal data so it can no longer be linked to you.

9. Security Measures

TayaBet uses the following security measures to protect your personal data:

• SSL/TLS encryption on all Platform communications
• Encrypted storage of sensitive personal and financial data
• Role-based access controls — only staff with a specific need can access personal data, and all access is logged
• Two-factor authentication options for player accounts
• Regular third-party security audits of our Platform infrastructure and data handling practices
• Data breach notification procedures — in the event of a data breach that could affect your rights, TayaBet will notify affected players and the National Privacy Commission within the timelines required by RA 10173

10. Cookies and Tracking Technologies

TayaBet uses cookies and similar technologies on its Platform. Cookies are small files stored on your device that help the Platform function correctly and allow TayaBet to recognise you across sessions.

Types of Cookies We Use

• Strictly Necessary Cookies — required for the Platform to function. These include session cookies that keep you logged in and security cookies that detect fraud attempts. You cannot opt out of these without disabling the Platform entirely.
• Functional Cookies — remember your preferences, such as language settings and game display options, so you don't have to reconfigure them every session.
• Analytics Cookies — help TayaBet understand how players use the Platform — which games are popular, where players encounter errors, and how the Platform can be improved. Analytics data is aggregated and does not identify you personally.
• Marketing Cookies — used only if you have consented to marketing communications. These help TayaBet measure the effectiveness of promotional campaigns. You can withdraw consent at any time via your browser settings or your TayaBet account settings.

You can manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the TayaBet Platform.

11. Your Privacy Rights as a Filipino Player

Under the Philippine Data Privacy Act (RA 10173), you have the following rights over your personal data held by TayaBet:

To exercise any of these rights, contact TayaBet's Data Privacy Officer at privacy@tayabet.best. We will respond within 15 business days. Where required by law, we may ask you to verify your identity before processing your request.

12. Minors

TayaBet's Platform is strictly for persons aged 21 years and above. TayaBet does not knowingly collect personal data from anyone under 21. If TayaBet discovers that a player is under 21, the account will be closed immediately and all personal data associated with that account will be deleted, subject to any legal retention obligations.

If you are a parent or guardian and believe your child has registered on TayaBet, please contact our Data Privacy Officer immediately at privacy@tayabet.best. We will investigate and take immediate action.

13. Changes to This Privacy Policy

TayaBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make significant changes, we will notify registered players via email or through a visible notice on the Platform.

The "Last updated" date at the top of this page will always reflect when the current version was published. We encourage you to review this page periodically. Your continued use of TayaBet after an update constitutes acceptance of the revised Privacy Policy.

Minor changes — such as clarifications or corrections that do not affect how your data is used — may be made without specific notification, though the updated date will always be reflected.

14. Contact the TayaBet Data Privacy Officer

If you have questions, concerns, or requests relating to this Privacy Policy or TayaBet's handling of your personal data, please contact:

• Data Privacy Officer, TayaBet Philippines
• Email: privacy@tayabet.best
• General support: support@tayabet.best

TayaBet aims to respond to all privacy-related enquiries within 15 business days. For urgent matters — such as suspected account compromise or data breach — contact our support team via live chat for the fastest response.

If you are not satisfied with TayaBet's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.